FAQs
What is Elarovista?
Elarovista is an online lighting store offering modern and stylish lighting solutions, including Pendant Lights, Table Lamps, and Wall Sconces designed to enhance your home and workspace.
Where does Elarovista ship?
We currently ship across the United States.
What payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
Orders & Shipping
How long does order processing take?
Orders are usually processed within 1–3 business days (Monday–Friday).
How long will my order take to arrive?
Estimated delivery time:
- Processing Time: 1–3 business days
- Transit Time: 5–10 business days
Total Estimated Delivery: 6–13 business days.
Is shipping free?
Yes, we offer FREE standard shipping on all eligible orders delivered within the United States.
How can I track my order?
Once your order is shipped, we will send a tracking link to your email. Please allow 24–48 hours for tracking updates to appear.
Returns & Refunds
Can I return my order?
Yes. We accept returns within 30 days of delivery if the item is unused, undamaged, and in its original packaging.
How do I request a return?
Contact our support team with:
- Order number
- Product details
- Reason for return
- Photos (if the item is damaged)
Email: info@elarovista.shop
Who pays return shipping costs?
Return shipping costs are the customer's responsibility unless the item arrives damaged, defective, or incorrect.
How long does a refund take?
Approved refunds are processed within 10 business days and will be returned to your original payment method.
Product & Support
What if my product arrives damaged?
Please contact us as soon as possible with your order details and photos of the damage. Our team will assist you with the next steps.
Can I change or cancel my order?
If you need to change or cancel your order, contact us immediately. Changes cannot be guaranteed once your order has entered processing or shipping.
How can I contact Elarovista?
📧 Email: info@elarovista.shop
📞 Phone: +1 (480) 555-0721
🕒 Business Hours:
Monday – Friday: 5:00 AM – 12:00 PM